Patient information

Data Protection


Your medical and dental records that are kept with us comply with the Data Protection Act 1998 and as such confidentiality is absolute.

The information that we will retain includes the following:

  • Demographic data (such as age, gender, nationality)
  • Clinical records (such as measurements, photographs, radiographs)
  • Treatment notes and treatment progression
  • Consent and correspondence about you
  • Any complaints

All data will be processed lawfully and fairly. If we need to liaise with another health care practitioner, we will inform you to ask for your consent. You have the right to refuse dissemination of your data and your right will be observed. Data will only be disclosed under very specific circumstances to the Government and the police (only with a valid court order), Child Protection Services and the NHS to arrange funding for your treatment.

All data will be retained during your treatment with us and for 10 years following treatment completion or, for children, until the patient is 25 years of age whichever is the longest.

Under the Freedom of Information Act (2000) you are entitled to examine your own medical records. Access is obtained by making a request in writing and a payment of an administrative fee of £10 for electronic records or £50 for written notes and radiograph copies. The copies of the records and any explanatory notes will be provided normally within 40 days of receipt of the request.